Need A Hand?
Do you have a question/comment/concern about one of pur products? We're here to help!
Customer Support Hours: 9:00AM - 5:00PM（PST）
Address: 1931 Santa Anita Ave, South EI Monte, CA91733
Give us a call at (626) 542 - 3420 or fill out the form below.
Have A Question Or Concern?
The more detailed your question is, the faster we can assist you. If you have an order number (From our website, Amazon, etc...), please include this with your inquiry. We try to respond within 24 hours or less, so rest assured we will get back to you as soon as possible.
Where is my order?
If after 2-4 business days you do not have a tracking number for your order, please be sure to check your spam/ junk folder and make sure it is not flagged.
Only Received part of my order!
We're sorry to alarm you! Please make sure you did not receive two tracking emails for your order AND that none of the items you purchased were on preorder. Please check the table above to find out if your item was on preorder. If this does not solve your issue, please kindly contact support. We are happy to help as soon as we can!
Want to return my item(s). What should I do?
Refunds for returned orders will be processed once received at our warehouse, not upon shipping back. Learn more from the Return Policy
How do I order Accessories?
If you want to order the accessories, please order directly via Accessories.
Received amazon gift card.
We are sorry that the gift card is used for our Amazon store. As for our apologize, we are willing to provide the same amount of discount. Also you don't need to activate warranty. Please refer to the link below to get $30 or the matching sun shades for free. https://www.alvantor.com/pages/gift-card-redemption