All orders (except pre-orders) will be processed within 1-3 business days. The delivery time for your orders will be 3-10 days, depending on the location and carriers’ situation.

We are a family with a passion for tents and design. Founded in Southern California in 2011, Alvantor is a brand that specializes in the research and development of outdoor and household products. We design, source, market and sell tents all over the world, set up manufacturing factory in China.

Please report to us if any damages or defective within 24 to 72 hours when you receive the order. If over 72 hours, we will help you repair with 1 year limited warranty

Refunds for returned orders will be processed once received at our warehouse, not upon shipping back. Learn more from the Return Policy.

Please make sure you did not receive two tracking emails for your order AND that none of the items you purchased were on preorder. Please check the table above to find out if your item was on preorder. If this does not solve your issue, please kindly contact support. We are happy to help as soon as we can!

After several tests, we are glad to announce that you can use a heater inside the Alvantor Winter Gazebo if you do not place the heater too close to the PVC walls. During these tests, the PVC material started to become soft when the temperature went higher than 70 C. When the temperature reached 100 C, the PVC material started to badly deform. If you use the heater carefully and do not face or place closely to the PVC walls, you can enjoy a warm winter inside your Alvantor gazebo.

Not on the ground, but I used it in winter on my deck, and tied it down well. I had at space heater inside and an outdoor rug as a floor. Unfortunately, there was a wind gust last weekend and the guy wire tabs ripped out of the tent and the tent went flying.

The new version has both mesh & fabric in each window & door, and each side of new version can be open & closed, totally 4 doors and 2 windows. The regular charcoal just have mesh & fabric windows on each top, it just has 2 fabric doors. totally 2 windows and 2 doors.

It just a bed tent, don't come with pegs and legs. You can put it on the bed, put mattress into the tent.

Hi' sorry responding so late to your question. So a Twin Bunk (bed mattress) is usually a little slimmer than a regular twin. There's twin(standard) twin bunk ( slim) twin xl ( bigger than standard).

Yes, but please don't put the heater too close to the PVC walls, the PVC material started to become soft when the temperature went higher than 70 C. When the temperature reached 100 C, the PVC material started to badly deform.

Yes, there is a door with zipper.

This screen house don't come with floor tarp, but we sell extra floor tarp to match the screen house. The PE Floor is waterproof itself.

I would think that you could. First time we assembled ours I did it by myself, but I am 6' 2". Make sure to give yourself plenty of room, when those spring loaded bars expand they do it all at once with quite a bit of force! It is easy to set up but it moves very easily in the slightest of winds until you get all of the anchors tied down.

Stake the screened room just like you would a tent. The room came with a bag of metal stakes and the guidelines are attached. If you lost the stakes go to a sporting goods store and buy a bag of tent stakes.

Hi, our screen house 15'x15', we measured it from corner to opposite corner, stake it on the ground, pull it tightly, please take it into consideration, it will depend on the size of your suv.